Refund policy

RETURNS

If you are not completely happy with your purchase, we offer a simple return process for domestic (Greece) orders within 14 days of delivery. Please review our policy below to ensure your return meets the eligibility requirements.

 To qualify for a return, items must be:

  • Unworn and in their original condition.
  • Unwashed and free from any stains, deodorant marks, or scents.
  • In original packaging, including all hang tags and protective materials.
  • With an intact hygienic liner for swimwear bottoms.

Please ensure that underwear is worn while trying on swimwear due to the sensitive nature of our products.

 How to Initiate a Return

  1. Send an email to info@oceanosswimwear.com with your order number in the subject line.
  2. Provide details about the item(s) you wish to return.
  3. Once approved, we will issue a prepaid return label (for domestic orders only).

Refund Processing

  • Once we receive and inspect your return, you will receive a refund confirmation email within 5-10 business days.
  • Refunds will be processed back to your original payment method.
  • Your bank may take an additional 5-10 business days to post the refund to your account.

Exchange Policy

  • We are happy to exchange an item once we receive your return.
  • If your desired item is out of stock, we will issue a store credit or refund based on your preference.
  • Exchange requests must follow the same 14-day return window as our standard return policy.

International Orders

At this time, we do not accept international returns. Customers are responsible for any customs fees or duties associated with international orders.

If you have any questions about our return and refund policy, please contact us at info@oceanosswimwear.com.